Return Policy

RETURN POLICY (only offered on non-sale items, within 15 days)

Shipping for Exchanges or Returns will be covered by the customer.

Unworn, Original, New Condition

We are pleased to offer a return policy on unworn items in their original, new condition. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all Plaka products that have not been worn or have not had labels removed.

Please Note: we take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all our clients.

EXCHANGES (only offered on non-sale items, within 15 days)

If the size you received does not fit you, we are happy to help you return them for store credit in order to reorder the correct size and make sure you are comfortable in your Plakas.

To receive store credit for your exchange, the original product must be unworn and in new condition. Exchange requests must be made within 15 days of receiving your Sandals. Requests after this point will be denied. We offer free exchanges in the contiguous US, unless otherwise noted on certain products (namely pre-orders and seconds).

Free exchanges are offered within the contiguous US if merchandise is unworn and brand new. Only one free exchange per order.

HOW DO I MAKE A RETURN?

Visit this link for step by step instructions on the return/exchange process.

All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded.

Plaka Ltd. will not be responsible for returns lost in transit.

WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?

A full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn and labels were not removed (within 72 hours of receiving the return).

In the case of refunds, once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund.

In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return).

SHIPPING

At the current time, we offer only US shipping. Upon placing your order, your products will ship within 24 hours with the exception of weekends. We ship Monday-Friday. Any order placed after 1:00 PM Eastern Time on Friday will not ship until Monday mid-day.

The products will be delivered in 7-12 business days (Standard delivery)

Lost Packages

For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late. From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.

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